Shipping Policy

1. Order Processing

Many of our garments are made to order or produced in limited releases.
Because of this, standard processing times are:

3–4 weeks for production
+
Additional shipping time depending on destination

Processing may be longer during high-volume periods or for custom pieces.

Shipping rates are calculated at checkout based on:

We offer:

We offer local delivery within designated NYC ZIP codes.
If eligible, delivery options will appear at checkout.

Local delivery windows vary based on production status.

Once your order ships, you will receive a confirmation email containing:

Please allow up to 48 hours for tracking to update.

We are not responsible for delays caused by:

We do not refund or compensate for carrier delays.

Once a package is marked delivered by the carrier, responsibility transfers to the customer.

If your package is missing:

We cannot issue replacements or refunds for packages marked as delivered unless an internal exception is approved.

International shipping (if available) may require:

These costs are the customer’s responsibility.
We cannot predict or control customs charges.

Delays due to customs are outside our control.

It is the customer’s responsibility to provide an accurate and complete shipping address.

We are not responsible for orders shipped to incorrectly entered addresses.

If an address change is needed, contact us immediately.
Changes cannot be guaranteed once production or shipping has begun.

For pre-order items, estimated timelines will be listed on the product page.
Shipping will begin once the item is complete.

Orders containing both pre-order and in-stock items may ship together or separately at our discretion.

For questions regarding these Terms, please contact us at:

Email: suuport@satirenewyorkcity.com
Business Name: SATIRENYC